SRINAGAR: The Jammu and Kashmir administration has initiated ‘penalty proceedings’ against 55 officers in the revenue department, addressing concerns over alleged delays in providing various services to the public.

This action aims to guarantee the timely delivery of online services, with e-services falling under the Public Services Guarantee Act (PSGA) and connected to the Auto-Appeal System (AAS). The AAS escalates cases of breached timelines to the next authority for action against defaulting officers, as stated by officials.

Chief Secretary Arun Kumar Mehta, in a meeting with Administrative Secretaries, assessed the activities conducted during the vigilance week.

Commissioner-Secretary of the General Administration Department (GAD), Sanjeev Verma, reported that approximately 64,000 appeals have been generated, with 32,000 already addressed. He stated, “Besides, penalty proceedings have been initiated against 55 officers who have delayed the delivery of various services in the Revenue department.”

The Commissioner Secretary underlined the government’s dedication to enhancing government-to-citizen interactions through 1075 e-services, the highest number in the country.

Various IT initiatives such as MobileDost, Rapid Assessment System, DigiDost for doorstep delivery of e-services, and linking services with DigiLocker have contributed significantly to reducing corruption. He added, “The latest data indicates that more than 52 lakh applications have been processed for availing various services in the online mode, of which more than 42 lakh have been disposed of.”

Chief Secretary Mehta emphasised the importance of financial discipline in preventing the misuse of discretionary authority. He pointed out that the functioning of BEAMS and PaySys linked digital payments has further streamlined the disbursal of timelines.


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