Government of Jammu and Kashmir has ordered setting up of Grievance Redressal Mechanism for looking into the complaints regarding professional misconduct/unethical practices by the doctors working in the Government sector.
As per a Government Order, a three Level mechanism has been put in place, starting from the District and Sub-District Level, wherein a Nodal Officer shall be nominated by the Directorate, Health Services, Jammu/Kashmir and the Director, Indian System of Medicine, J&K, Jammu.
At the Government Medical colleges and Dental colleges, the Nodal Officers shall be nominated by the respective colleges. The OSD, Health and Medical Education Department, has been nominated as the Incharge in the Administrative Department, who shall coordinate with all the nodal officers.
The main aim of setting up of the Grievance Mechanism is to look into the grievances pertaining to the unethical practices and profession misconduct of doctors working in the government sector.
A monthly status report shall be sought by the Incharge Grievance Cell regarding unethical practices and professional misconduct lodged in the UT.
It has also been decided that the grievance redressal centre 104 being established by the NHM, J&K shall also be integrated in the Grievance Redressal Mechanism.
The name and telephone numbers or nodal officers and Incharge grievance redressal/cell in the Administrative Department shall be circulated and published through print and electronic media.