SRINAGAR: Despite intermittent outages, JK Bank’s digital and alternate channels have recorded 20 lakh transactions involving disbursal of Rs 1082 crores in the last 36 hours, a spokesman of the bank said.
As per the data, JK Bank’s mPay alone has processed over 6.12 Lac successful transactions since Saturday morning till Sunday at 12.30 pm resulting in the transfer of money amounting to Rs 555.25 crores.
The ATMs have also witnessed huge customer footfall throughout Saturday and Sunday morning dispensing Rs 326.21 crores of cash in over 4.39 Lac successful transactions.
Under the Bank’s UPI services, payments amounting to Rs 182.65 Cr was made in 7.81 Lac transactions, while, an amount of Rs 23.40 crore has been transacted in purchases through PoS and e-Commerce channels of the Bank during the period in over 2.24 Lac successful transactions.
The data excludes the digital payment transactions made through NEFT and RTGS modes.
“While we feel delighted in having successfully served lakhs of our esteemed customers ahead of this auspicious Eid occasion, we equally feel pained for having not been able to come up to the expectations of a section of our valuable customers, who experienced failed transactions or time-outs due to unprecedented high usage of the digital channels,” the spokesman quoted Bank’s President IT saying. “Although the services have been restored by our dedicated team of IT professionals working overnight to resolve the issue, however, we feel duty-bound to regret deeply the inconvenience the outages have caused to many of our customers.”
