Thousands of subscribers of BSNL and Reliance are fed up with poor cellular services in Srinagar. Frequent call drops, call breaks, network congestion and Internet interruptions have peeved the subscribers and to get away from this prolonged harassment, most of the subscribers have decided to move to the court.
According to KNS correspondent while all the cellular operators are trying to outdo each other in terms of business in the state, BSNL and Reliance suffers from poor network, connectivity, call-drop and other issues.
The subscribers said due to poor connectivity phones remain dysfunctional for a major part of the day. “From the last two days Reliance and BSNL phones have remain out of coverage for a major part. And the subscribers have to bear the brunt,” said Hafiza Begum, a medico working in SMHS.
The service providers wash off their hands saying it happens rarely and that too for a short time. However, the subscribers complained that Bharat Sanchar Nigam Limited (BSNL) Cellone services continue to remain a headache for them and blamed that the concerned authorities failed to provide quality service to them. They said that the location of towers in the town is not bad but the failure of the concerned authorities to maintain these towers has added to the miseries of the subscribers.
“For the last two weeks the service of BSNL and Reliance are totally collapsed. Now we are thinking to approach Consumer Protection Forum against BSNL and other cellular companies for its poor facility. We have also decided to move to the court if the authorities failed to provide better facility within one tow days” said Mohammad Mukaram one of the post paid subscriber of BSNL.
“The mobile service comes within the definition of consumers and the cellular operators are bound to provide the quality service to the customers,” says Advocate Bashmir Ahmad. He added the Consumer Protection Act fully protects the customers from such poor services.”