SRINAGAR: With over 77,000 public grievances registered and more than 62,000 resolved on the JK Samadhan portal, Jammu and Kashmir’s Chief Secretary, Atal Dulloo, on Friday chaired a high-level review meeting to assess the performance of the Union Territory’s public grievance redressal system.
The meeting, held in Srinagar, was attended by Administrative Secretaries and senior officers of the Department of Public Grievances (DoPG), while Deputy Commissioners from across Jammu and Kashmir participated virtually.
A performance audit was conducted across districts and departments to evaluate timelines and the effectiveness of grievance disposal on both JK Samadhan and the Central Government’s CPGRAMS portal. As per data presented, 13,73,252 citizens have registered on JK Samadhan, submitting 77,810 grievances, of which 62,370 have been resolved. On CPGRAMS, out of 9,022 registered grievances, 5,628 have been addressed, while 3,394 remain in process.
Chief Secretary Dulloo called for an expansion in outreach to ensure greater citizen participation, stating that with nearly 21 lakh households in the UT, registrations on the portal could approach 20 lakh. He urged officials to enhance the platform’s dashboard to make it more analytical and real-time, offering insights into grievance flow, departmental response times, and citizen feedback on closure.
Administrative Secretaries and Deputy Commissioners were invited to contribute suggestions for making the grievance redressal system more efficient and user-friendly. Dulloo instructed the DoPG to incorporate the feedback in the upcoming version of the portal.
In a separate meeting on the implementation of the Jammu and Kashmir Public Services Guarantee Act (PSGA), the Chief Secretary directed the creation of a dedicated portal to track service delivery performance, including officer-wise response times and delays. He tasked the General Administration Department (GAD) with establishing a monitoring cell and ensuring integration with the existing Single Window System within two months.
Commissioner Secretary, GAD, M Raju, provided an update on the implementation status of PSGA-covered services and proposed improvements to ensure outcome-driven and citizen-centric service delivery.
The overall review marked a push toward improved transparency, efficiency, and accountability in public service and grievance redressal across Jammu and Kashmir.
