Governor N. N. Vohra reviewed the position in regard to all aspects of the redressal of grievances received by the J&K Grievance Cell through the web portal “jkgrievance.in”, e-mails, facebook, twitter handle, Whatsapp groups and by the Governor’s Secretariat through speed post, e-mail, fax, twitter handle etc.
Governor observed that any member of the public who has any complaint should register his grievance through on-line web-portal “Jkgrievance.in” (both at Jammu and Srinagar) for timely redressal of their problems.
Governor reiterated that the Grievance Cell shall continue to promptly redress public grievances and the functioning of this Cell is aimed at making the Administration accountable, responsive, transparent and efficient. He impressed upon all the concerned Nodal Officers in each Department of the State Government to personally see to that the issues flagged by the Grievance Cell are urgently addressed. He also observed that for ensuring timely disposal of public grievances, the existing structure of the Grievance Cell shall be further strengthened and the Nodal Officers in the field need to be faster and pro-active in prioritizing matters which are of immediate public concern.
Since the imposition of Governor’s Rule in the State, up to 30th June 2018, the Grievance Cell received 868 grievances through the web-portal “jkgrievance.in”, of which 409 have been forwarded to the concerned departments/Nodal Officers for immediate redressal and report; of the 339 grievances received through e-mail (firstname.lastname@example.org), 248 have been replied satisfactorily; 68 grievances received through Facebook have been responded; all the 18 grievances received through Twitter Handle “@jkgrievance” have been replied; 11 grievances received through Whatsapp have been forwarded to the concerned Nodal Officers for redressal.
During 19th -30th June 2018 the Governor’s Secretariat received 490 grievances through e-mail, speed-post, fax etc. of which 315 have been forwarded to the concerned Administrative Secretaries/Div Coms/DCs for immediate redressal and report; 49 grievances received through Twitter Handle “@jandkgovernor” have been taken up with the concerned quarters for immediate redressal.
Governor appreciated the quick responses of the J&K Grievance Cell to the problems of the general public and urged even swifter action for ensuring that the interface between the State Administration and the public at large becomes far more satisfying to the latter.