CM’s Grievance Cell takes Cognizance of Complaints in News Reports, Social Media Complaints



In an innovative move, Chief Minister’s Grievance Cell is monitoring the complaints, grievances reported in mainstream media or on the social media including Facebook, Twitter. The office, after proper analysis, are being processed and addressed to office concerned by the cell.

“We have initiated an innovative programme of proactive action. We scan major newspapers published in the state and grievances on social media and record the public grievances reported in the press. The grievances are analysed and reports are sent to concerned officials for immediate action,” said Waheed Ur Rehman, who is Political Analyst in the Chief Minister’s office.

The officials in the office said that the “critical grievances are being disposed off within a week”. “All the grievances are being resolved from different districts of the state within a limited time frame,” they said. “Furthermore, the issues like macadamization of a particular area, installation of tube wells, medical cases, and many other issues are being addressed within few days.”

More than 300 hundreds people visit CM’s grievance cell on routine bases and interact for grievance resolution, the officials claimed.

“The office receives telephone calls, which are recorded and the data is compiled for further action. There is regular follow up to ensure that there are no pending cases,” said Para, who is also ruling coalition partner, PDP’s youth president.

Giving the system which is place to address grievances, Para said, “resolution is based on three tier system, on spot calls, forwarding the complaint to competent authority or by facilitating the complainant by correspondence and due recommendation as per merit.” “We were tasked by the Chief Minister to create a sense of belongingness and being heard besides ensuring proper and feedback mechanism. Adding that the government under the leadership of Mufti Muhammad Sayeed, aims to provide tools of responsibility, transparency, accountability and service delivery.”


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