SRINAGAR: Jammu and Kashmir Chief Minister Omar Abdullah on Wednesday chaired a high-level review meeting to assess the implementation of the Public Services Guarantee Act (PSGA), aimed at ensuring timely, accountable, and transparent delivery of essential services to citizens.
The meeting was attended by senior bureaucrats and heads of key departments. The Chief Minister underscored the importance of the PSGA as a cornerstone of citizen-centric governance. He emphasised that the Act is not merely a policy framework but a legal assurance to the people that their basic service needs—ranging from water and electricity to certificates and clearances—must be met within specified timelines.
“The people must not be made to run from pillar to post. Governance must be measured by how swiftly and transparently it responds to citizens’ needs,” Omar Abdullah said, reiterating that his administration remains committed to public accountability at all levels.
Officials were directed to closely monitor service delivery across departments, with a special focus on redressing delays and addressing systemic inefficiencies. The Chief Minister also reviewed grievance redressal mechanisms under the PSGA and sought monthly compliance reports from all departments.
Calling for a culture of administrative responsibility, Omar Abdullah said, “A responsive and responsible government is the foundation of trust in public institutions. We will not tolerate complacency or indifference in service delivery.”
The PSGA mandates time-bound delivery of various public services and imposes penalties on officials for unjustified delays. It is regarded as a significant step toward empowering citizens and reforming public administration in Jammu and Kashmir.
The Chief Minister urged all officers to treat every citizen request as a priority and directed the concerned authorities to conduct awareness drives so that people are fully informed of their rights under the Act.
